These Terms and Conditions govern your use of the 385win platform. Please read them carefully before creating an account or placing any bets. Using the platform means you have read and agreed to what's written here.
These six points are the most important parts of the Terms summarised plainly. The full detail is in the sections below.
The 385win platform is strictly for adults aged 18 and above. Creating an account when under 18 is a violation of these Terms and may result in account closure and forfeiture of any balance.
Each person may hold only one account on 385win. Operating multiple accounts, sharing an account, or using someone else's account is not allowed and is grounds for permanent suspension.
All balances, deposits, withdrawals, and transactions are denominated in Pakistani Rupees. No currency conversion takes place within the platform.
You must provide truthful and accurate information when registering and during verification. Providing false details is a breach of these Terms and will result in account suspension.
Once a bet, game round, or transaction is confirmed on the platform, it cannot be reversed. Please review all selections carefully before confirming any wager.
385win may update these Terms from time to time. Continued use of the platform after an update constitutes acceptance of the revised Terms. The date at the top of this page reflects the most recent revision.
These Terms and Conditions ("Terms") form the agreement between you ("the player," "you," "your") and 385win ("the platform," "we," "us") regarding your use of the 385win website, mobile application, and all associated services. By accessing the platform, registering an account, or placing a bet of any kind, you confirm that you have read, understood, and agreed to these Terms in full.
If you do not agree with any part of these Terms, you should not use the 385win platform. These Terms apply to all users regardless of how they access the platform — desktop browser, mobile browser, or the Android app.
Important: These Terms contain provisions that limit 385win's liability, define what constitutes acceptable use, and describe the consequences of breaching these rules. Please read everything carefully before registering or depositing.
By using the 385win platform in any way — including browsing the website without registering — you acknowledge that you have read these Terms and that you agree to be bound by them. Your continued use of the platform after any update to these Terms constitutes acceptance of the updated version.
Where these Terms refer to "the platform," this includes the 385win website at 385win.onl, the Android mobile application available for download from our website, and any related services, games, or features made available under the 385win brand.
To create and use a 385win account, you must meet all of the following requirements:
385win reserves the right to request proof of age at any time. If a player cannot provide satisfactory proof that they are 18 or older, the account will be suspended and any winnings may be forfeited pending review.
Age Verification: Allowing someone under 18 to use your account is a serious breach of these Terms and will result in permanent account closure. Please ensure your account credentials are not accessible to minors in your household.
You may hold only one account on 385win. Creating multiple accounts — whether under the same name, different names, different phone numbers, or different devices — is strictly prohibited and will result in all associated accounts being permanently closed.
When registering, you are required to provide accurate and complete information including your:
You are responsible for keeping your login credentials — username and password — confidential. 385win will not be responsible for any losses incurred due to unauthorised access to your account that results from you sharing or failing to secure your credentials.
If you believe your account has been accessed without your authorisation, you should contact support immediately. Do not share your password with support staff — we will never ask for it.
Identity Verification: Before your first withdrawal, 385win will require identity verification. This is a standard process and typically involves providing a copy of a valid CNIC or other accepted identification document. Verification is completed once and does not need to be repeated for subsequent withdrawals.
All financial transactions on 385win are conducted in Pakistani Rupees (PKR). The platform supports the following payment methods for deposits and withdrawals:
Deposits must be made from payment accounts registered in your own name. Using payment accounts belonging to other individuals is not permitted and may result in account suspension and forfeiture of the deposited amount.
Withdrawals are processed to the same payment method used for the most recent deposit where possible, or to a verified account in your name. Minimum and maximum transaction limits apply and are displayed within the cashier section of your account at the time of transaction.
Processing times vary by payment method. JazzCash and Easypaisa withdrawals are typically processed fastest. Bank transfers may take longer depending on banking system schedules. 385win is not responsible for delays caused by the payment provider's own processing timelines once a withdrawal has been approved from our side.
Depositing Responsibly: Only deposit money that you can afford to lose. Your 385win balance is not a savings account and gaming outcomes are determined by chance. Set a deposit limit in your account settings if you want to manage your spending proactively.
The specific rules governing each game type — sports betting, live casino, slots, and bingo — are displayed within the relevant section of the platform. These section-specific rules are incorporated into these Terms by reference and form part of the overall agreement.
General rules applicable to all gaming activity on 385win:
PSL and International Cricket: During high-traffic events such as PSL matches and T20 internationals, bet acceptance may occasionally be delayed by a fraction of a second as odds update. This is normal behaviour and not a platform error.
From time to time, 385win may offer bonuses, promotions, free bets, or other incentive offers to players. Any such offers are subject to their own specific terms and conditions, which will be displayed alongside the offer at the time it is made available.
General principles that apply to all bonuses unless otherwise specified:
The following activities are strictly prohibited on the 385win platform. Engaging in any of these will result in account suspension, possible permanent banning, and forfeiture of account balance where applicable:
385win reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, in the following circumstances:
If an account is suspended, the player will be notified where possible. Any balance in a suspended account will be reviewed — where no fraudulent activity is found and all verification requirements are met, the balance may be returned at 385win's discretion. Accounts suspended for fraud or Terms violations may have balances forfeited.
You may request account closure at any time by contacting support. Your balance at the time of closure, less any pending verifications, will be processed for withdrawal.
385win is committed to providing tools that support responsible gaming. These tools are available in your account settings and are free to use at any time:
Gaming is entertainment. Outcomes across all games on 385win — including sports betting — are subject to chance and unpredictable variance. The platform is not a reliable source of income and should not be treated as one. If gaming is causing financial stress, relationship problems, or other difficulties, please use the self-exclusion tool and seek support.
More Information: Visit our Responsible Gaming page for detailed guidance, self-assessment information, and instructions on activating the available tools.
To the maximum extent permitted by applicable law, 385win shall not be liable for:
Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law. If you believe 385win has acted in a way that has directly caused you loss due to platform error or misconduct, you may contact support to raise a formal complaint.
Your use of the 385win platform involves the collection and processing of personal data. How we collect, store, and use your data is described in detail in our Privacy Policy, which forms part of these Terms by reference.
By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes information provided during registration, verification documents, transaction records, and usage data collected during your sessions on the platform.
385win does not sell your personal data to third parties. Data is shared with payment processors and identity verification services only as necessary to operate the platform and fulfil our obligations to you.
385win may update or amend these Terms at any time. When changes are made, the "Last updated" date at the top of this page will be revised. Where changes are significant, we may notify active account holders through their registered contact details.
Your continued use of the platform after any change to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to request account closure and withdrawal of any available balance.
We recommend checking this page periodically, particularly before making a deposit or placing a large bet, to ensure you are aware of the current Terms.
If you have questions about these Terms, need clarification on any section, or want to raise a complaint, you can reach the 385win support team through the following channels:
For questions specifically related to account verification, withdrawals, deposit issues, or responsible gaming tools, please include your registered phone number and a description of the issue when contacting support.
For matters relating to your privacy and data, please refer to the Privacy Policy page which includes specific contact guidance for data-related requests.
Support hours: Live chat support is available every day. Response times may vary during peak periods such as major cricket matches or PSL fixtures. Email responses are typically provided within one business day.