This Privacy Policy explains what personal data 385win collects from you, why we collect it, how it is used, and what rights you have over that data. We keep this straightforward and plain — no confusing legal language where we can help it.
Six things that summarise our approach to your privacy. The full policy is below.
385win collects the information necessary to run your account, process your transactions in PKR, verify your identity, and provide support. We do not collect data beyond what is needed for these purposes.
We do not sell your personal data to third parties, advertisers, or data brokers. Your information is used only to operate the 385win platform and provide the services you have signed up for.
All data transmitted between your device and 385win is encrypted using 256-bit SSL. Account credentials and payment information are stored in encrypted form and are not accessible in plain text.
Data is shared only with payment processors such as JazzCash and Easypaisa, and identity verification services — and only to the extent necessary to complete transactions or verify your account.
You have rights over your personal data including the right to access, correct, or request deletion of your information. Contact support to exercise these rights at any time.
385win uses cookies to keep you logged in, remember your preferences, and understand basic platform usage. We do not use invasive tracking cookies or share cookie data with advertisers.
This Privacy Policy applies to all users of the 385win platform — whether you access it through the website at 385win.onl, through the Android mobile application, or through any other channel under the 385win brand. It explains in plain terms what personal information we hold, what we do with it, and what rights you have.
By creating an account on 385win or using the platform in any way, you acknowledge that you have read this Privacy Policy and that you understand how your data is handled. If you have questions about anything in this policy, you can reach us through the contact details in Section 12.
Note: This Privacy Policy is part of the overall agreement between you and 385win and is incorporated into the Terms and Conditions by reference. Please read both documents.
385win is an online gaming platform operating at 385win.onl, built primarily for players in Pakistan. The platform offers sports betting — including cricket, PSL, T20, football, and esports — alongside live casino, slots, and bingo, with all accounts and transactions handled in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, "385win," "we," "us," and "our" refer to the operators of the 385win platform. "You" and "your" refer to any individual who accesses or uses the platform, whether as a registered account holder or as a visitor to the website.
We collect different categories of data depending on how you interact with the platform. Here is a breakdown:
| Data Category | Examples | When Collected |
|---|---|---|
| Account Information | Full name, date of birth, mobile number, password (hashed) | At registration |
| Identity Verification | CNIC copy, selfie or photo for verification | Before first withdrawal |
| Financial Data | Deposit/withdrawal amounts, payment method references, transaction history | On each transaction |
| Usage Data | Pages visited, games played, session duration, bet history | During platform use |
| Device & Technical Data | IP address, device type, operating system, browser type | On each session |
| Communications | Support chat logs, email correspondence | When you contact support |
We do not collect payment card numbers directly — card payments are processed by a third-party payment gateway that handles card data under their own security standards.
JazzCash and Easypaisa: When you deposit or withdraw via JazzCash or Easypaisa, the transaction reference and your registered mobile number are processed. We do not store your JazzCash or Easypaisa PIN or account password.
The data we collect is used for the following specific purposes:
We process your personal data on the following legal bases:
385win does not sell your personal data. We share data with third parties only in the following specific circumstances:
International Transfers: Some third-party service providers may be based outside Pakistan. Where this is the case, we take reasonable steps to ensure your data is handled with equivalent protections.
385win uses cookies — small text files stored on your device — for the following purposes:
We do not use advertising cookies or share cookie data with ad networks. You can disable cookies through your browser settings, but doing so may affect your ability to use the platform — in particular, you will need to log in again on every visit.
We retain your personal data for as long as your account is active, and for a period after account closure as required to meet legal obligations, resolve disputes, and maintain accurate financial records.
When data is no longer required and its retention period has expired, it is deleted or anonymised securely.
Protecting your data is something we take seriously. The security measures in place on the 385win platform include:
No system is completely immune to security incidents. In the event of a data breach that is likely to affect your rights or interests, we will notify affected users as soon as reasonably practicable.
Your role in security: Keep your password unique and strong. Do not share it with anyone — including people claiming to be 385win staff. We will never ask for your password. Enable 2FA in your account settings for an extra layer of protection.
You have the following rights in relation to your personal data held by 385win:
You can request a copy of the personal data 385win holds about you. We will provide this within a reasonable timeframe after verifying your identity.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account details, you may be able to update these directly within your account settings.
You can request deletion of your personal data. Note that some data must be retained for legal or financial compliance purposes and cannot be deleted on request — we will explain what applies in your specific case.
In certain circumstances you may request that we restrict how we process your data — for example, while a correction request is being reviewed.
Where data processing is based on legitimate interests, you have the right to object. We will review the objection and either comply or explain our grounds for continuing.
Where processing is based on your consent — for example, optional cookies — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
How to exercise your rights: Contact 385win support via live chat or email at [email protected] with your request. We will verify your identity before processing data-related requests. We aim to respond within a reasonable period.
385win is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not use the platform or provide any personal information to us.
If we become aware that personal data has been collected from a person under 18, we will delete that data and close the associated account immediately. If you believe a minor has registered an account on 385win, please contact us at [email protected] so we can take action.
Please ensure that your account credentials are not accessible to minors in your household. Allowing someone under 18 to access your account is a violation of our Terms and Conditions.
385win may update this Privacy Policy from time to time to reflect changes in how the platform operates, new legal requirements, or improvements in how we communicate with players. When changes are made, the "Last updated" date at the top of this page will be revised.
Where a change is significant — for example, a material change in how we use your data — we will make a reasonable effort to notify active account holders. Continued use of the platform after a change to this policy constitutes acceptance of the updated terms.
We recommend checking this page periodically, particularly if you are thinking about making a deposit or if you haven't logged in for a while.
For any questions, requests, or concerns related to this Privacy Policy or how your personal data is handled, you can reach the 385win team through the following channels:
Data-related requests — access, correction, deletion, and similar — will be handled by our support team and escalated where necessary. We aim to acknowledge requests promptly and respond in full within a reasonable timeframe.
For questions about account security, responsible gaming tools, or general platform queries, please also refer to the FAQ page which covers many common questions without needing to contact support directly.